HelpSquad Review

HelpSquad offers live chat agents who are genuine, well-educated support professionals with a wide range of skills. The professionally trained live chat agents offer real-time, 24/7 support to your customers by responding to their website chats, SMS text messages, and Facebook messages around the clock.

HelpSquad has been assisting thousands of companies in providing outstanding customer service since 2015 right from the foundation. Their agents can learn the basics of the client’s company and function as an authentic extension of their brand, make sure to focus on increasing the business.

About HelpSquad

Being Perfectly US-based live chat agents, the company has its headquarters at Quakertown, Pa, and its satellite office at Hatboro, PA. They coined the “6 squad structure,” which is now used by call centers all over the world (6 agents per squad + coach + account manager). Their knowledgeable, friendly support staff is committed to growing your sales, income, and customer loyalty.

To keep the support agents engaged, happy, and efficient, we invented call center gamification. And their experts are often experienced enough to work with many clients at the same time, lowering service costs. Having happy testimonials from about 4000 businesses, they configure on-call schedules and automate incident management.

How to Hire a Virtual Assistant from HelpSquad

To hire a chat assistant from HelpSquad is simple and consists of the following steps:

Step 1 –  Since it’s Chat support it’s better to go through the testimonials and have a good knowledge of the quality of service provided by them.

Step 2 – Follow the pricing and choose the best one or schedule a consultation call and can even have a 14-day free trial.

Step 3 – With the virtual assistant, a dedicated account manager will be provided to assist you and supervise the work.

Why HelpSquad

• You’ll never miss a lead again, and your customers’ questions will be answered promptly. Customers can receive prompt and correct responses even if they contact you outside of regular business hours.
• They have the right to update and modify their helpdesk and communication tools in response to their customer’s needs because they own the software.
• Any contact with your customers will be treated as though it were their own. With pride and honesty, their experienced, highly-trained agents will represent your brand.
• HelpSquad is the only controlled chat service provider that is HIPPA and PCI compliant, and all the communications are handled by in-house employees.
• The engagement platform enables agents to monitor and compare their individual success scores with those of other agents and teams, effectively turning work into a competitive sport.
• Full transparency is provided to the clients as they can view the live interactions between the support agents and the customers.
• Any information gathered by agents during interactions with your customers is automatically registered and logged into their helpdesk system.
• HelpSquad’s agents can learn the basics of your business and function as an authentic extension of your brand, allowing you to concentrate on increasing your business.

HelpSquad Services

HelpSquad provides 24/7 managed chat service with Live chat agents in industries such as:

• Medical Practices
• Legal
• E-commerce
• Insurance
• Real estate
• Medical practices
• Hospitality
• Automotive
• Finance
• Marketing and media
• SAAS/PAAS
• Orthodontists and dentists

Apart from this, they provide Free weekly or monthly reports on the number of interactions, post-chat survey results, and SMS chats as an extra benefit.

HelpSquad Plans And Pricing

The plans at HelpSquad are focused on how many specific chats you expect to need in a month. Their monthly plans start at $185 for 50 chats and go up to $600 for 200 chats.

• Jumpstart –  50  exclusive chats/engagements for $185 a month
• Business plan – 100  exclusive chats/engagements for $350 a month
• Advanced – 200 exclusive chats/engagements for $600 a month

For ALL plans, HelpSquad provides a 14-day free trial, allowing you to test out the service and get a feel for it before committing to a long-term contract.

Other Options

HelpSquad has been top-rated in providing live chat assistants in every industry and paving its way to satisfy the customers. The other best options rather than HelpSquad can be  Connectcentre and Theteamshub.