HelpSquad offers live chat agents who are genuine, well-educated support professionals with a wide range of skills. The professionally trained live chat agents offer real-time, 24/7 support to your customers by responding to their website chats, SMS text messages, and Facebook messages around the clock.
HelpSquad has been assisting thousands of companies in providing outstanding customer service since 2015 right from the foundation. Their agents can learn the basics of the client’s company and function as an authentic extension of their brand, make sure to focus on increasing the business.
Being Perfectly US-based live chat agents, the company has its headquarters at Quakertown, Pa, and its satellite office at Hatboro, PA. They coined the “6 squad structure,” which is now used by call centers all over the world (6 agents per squad + coach + account manager). Their knowledgeable, friendly support staff is committed to growing your sales, income, and customer loyalty.
To keep the support agents engaged, happy, and efficient, we invented call center gamification. And their experts are often experienced enough to work with many clients at the same time, lowering service costs. Having happy testimonials from about 4000 businesses, they configure on-call schedules and automate incident management.
To hire a chat assistant from HelpSquad is simple and consists of the following steps:
Step 1 – Since it’s Chat support it’s better to go through the testimonials and have a good knowledge of the quality of service provided by them.
Step 2 – Follow the pricing and choose the best one or schedule a consultation call and can even have a 14-day free trial.
Step 3 – With the virtual assistant, a dedicated account manager will be provided to assist you and supervise the work.
HelpSquad provides 24/7 managed chat service with Live chat agents in industries such as:
Apart from this, they provide Free weekly or monthly reports on the number of interactions, post-chat survey results, and SMS chats as an extra benefit.
The plans at HelpSquad are focused on how many specific chats you expect to need in a month. Their monthly plans start at $185 for 50 chats and go up to $600 for 200 chats.
For ALL plans, HelpSquad provides a 14-day free trial, allowing you to test out the service and get a feel for it before committing to a long-term contract.
HelpSquad has been top-rated in providing live chat assistants in every industry and paving its way to satisfy the customers. The other best options rather than HelpSquad can be Connectcentre and Theteamshub.