Reps Direct provides a full-service BPO  that consists of quality representatives for growing business and the best answering service too. With a highly skilled workforce, they can help the company run more effectively for less money than you’re paying now and starts from $2300/month.

With the help of Customer Service support, they have significantly achieved customer retention and satisfaction to a great extent. Having headquartered in the United States, it has offices in the elegant Invercasa building in Tijuana, Mexico, Managua, and Nicaragua which are located in the north and central part of America. Unlike the Philippines and  Indian virtual assistants,  they don’t have much time difference between the US and their place.


About Reps Direct

Reps Direct Reviews

Reps direct provides quality outsourcing since 2014 and consists of experienced service providers in the form of virtual receptionists, virtual customer service agents, dedicated representatives who provide quality services at fewer cost and within the given timelines.

Scott Kacmarski established the company after observing previous virtual assistant companies either overcharge or not deliver enough. Their target customers are small and medium-sized organizations seeking to outsource their contact center operations at a low cost.

They have been providing remote support through highly skilled employees to help you develop your firm. The representatives speak perfect English and for ammunition, we can even hear the voice sample provided in the FAQ section of their website and also consisted of bilingual reps who can speak any of these languages such as Spanish, Dutch, Italian, German, Portuguese apart from English.

The voice sample has both male and female voices and the best part about this company is the FAQ section which almost clears every unsure question that arises as a fresher to avail the services. apart from this, they have their own blog where we can know the quality of services that they provide and an advantage page reasoning why Reps Direct.


How to hire a Virtual Assistant from Reps Direct

Hiring a virtual assistant for support purposes as a virtual receptionist or customer service agent or dedicated representative is quite easy by following the simple steps. The special thing is that there are free 7-day trial packages available.

Step 1-  Know the services that they avail of and choose the best one which suits according to the requirement.

Step 2-  Sign up by choosing the plans and pricing, if not able to do so, click contact now on their official website

Step 3-  A dedicated account manager will contact you shortly.


Why Reps Direct

  • With Reps Direct the productivity of our business can be enriched and You have full control over your reps, allowing you to train them, communicate with them, and solicit input from customers. They become an integral part of your company.
  • While Reps Direct does not provide a complete virtual assistant solution for all of the ad hoc activities that a business owner can outsource, they do provide a dedicated solution for a certain sector of the business.
  • The most integral part of any company is satisfying your customers or clients and this could be achieved by the Reps Direct reps, where they take your business to next level by their services.
  • The reps will solely work only for one who hires them and there is no contract and services would be available 24/7.
  • Can visit their company or reps before outsourcing and it sounds good.
  • As outsourcing plays a vital role in the industry, Reps Direct provides the best outsourcing services having advantages such as:
      1. Quality of the language
      2.  Company oriented reps
      3.  Not much difference in time zone.
      4.  Best talents outsourced
      5.  Free from agreements.


Reps Direct Services

Reps Direct will help you fill a variety of roles for  your growing team. since its a BPO outsourced company it provides services such as:

  • Customer service reps
  • Social media reps
  • Tech support reps
  • Lead generation reps
  • Back office reps
  • Sales reps

Apart from this they also provide a Virtual receptionist who is perfect for professionals and dedicated reps who answers phone calls and handling the whole contact center including email and live chat support respectively.


Reps Direct Plans and Pricing

A free 7-day trial is provided for all packages and goes with a weekly package and 2 monthly packages

  • Pay as you go –  Their Basic package starts at $4.99 per week. You get a free phone number, call answering, call transferring, and message taking. Each minute you use is billed out at $1.25/minute.


  • Reception package –  Their next package is their Reception Package. This costs $199 per month, and you get a free phone number, 225 minutes included, and their call answering, appointment setting, and message-taking services. There is an additional charge of $.99 per/min for extra minutes used.


  • Small business package –  The Small Business Package is their most expensive package. This plan costs $499 a month and includes all of the aforementioned services as well as 625 minutes of talk time. Additional minutes are $.89, and this plan is geared for busy and developing small businesses.


Reps Direct Pricing

Each package has its own constraints and special benefits based on the minutes.


Other Options

Reps Direct would be the best outsourcing company to withstand business efficiently and optimistically with reps and even have branches in central and northern America and availing 24/7 service. The other best options would be Woodbows and Connect center

Q Is there a contract?

No! they operate on month-to-month agreements. If you choose the pay-as-you-go plan you can cancel at any time.

Q Can you process customer orders?

Absolutely! Just give them access to your order platform and they will handle all customer orders. And can even provide sales tracking for our enterprise and dedicated clients.

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