Ruby Receptionist Review

Ruby is a US-based virtual assistant that provides live virtual receptionists and 24/7 chat services to over 10,000 businesses providing personalized service and interactions to clients, forming meaningful connections that help businesses grow and thrive. Ruby’s leadership team combines small business expertise with years of operational excellence delivery experience.

Ruby collaborates with a variety of organizations and partners to help you run your businesses more efficiently while also building relationships with your customers. With Ruby’s live virtual answering services, you can transform your business phone into a customer-acquiring, client-impressing machine.

About Ruby Receptionist

Ruby started as a small business dedicated to assisting other small businesses in 2003 headquartered in Portland. Ruby is the dedicated team member who improves each conversation for you and your clients. The company was founded on the belief that, in today’s technology-driven world, making meaningful human connections fosters trust, fosters customer loyalty, and helps customers win new business.

Ruby is the dedicated teammate who makes each conversation better for you and your clients, from virtual receptionists who greet callers, transfer calls, take messages, book appointments, and perform intake to 24/7 live chat specialists who engage website visitors, answer FAQs, and transfer leads to your team.

How to Hire a Virtual Assistant from Ruby Receptionist

Step 1 –  Can go with the detailed status of the services provided by Ruby and can choose either of the options as a live virtual receptionist or live chat support.

Step 2 –  Click on the see details of either  Live virtual receptionist or live chat which suits the best for your demand.

Step 3 –  Go through the guidelines and understand the process as clearly mentioned and make a consultation call regarding the service needed.

Step 4 –  Having a clear idea after the consultation call gets through any of the plans and signup to enjoy the ruby services.

Why Ruby Receptionist

• Ruby currently integrates with several complimentary legal industry technologies to share data, to avoid duplicate data entry.
• By partnering with Ruby, the members will receive not only a team dedicated to engaging their customers but also exclusive offers to a variety of services aimed at assisting their business’s growth.
• Ruby offers small businesses the services, products, and analytics they need to manage customer interactions and deliver exceptional experiences in an increasingly digital world.
• Customer engagement solution connects with website visitors and phone callers authentically, capturing more opportunities and providing that critical human touch that builds trust in your company.
• Connect with one of the virtual receptionists on a test call to experience our legendary service for yourself.
• Appointment scheduling, bilingual receptionists, outbound calling, 24/7/365 answering, and other features are available as options.
• The benefit for business owners is that they do not have to worry about staffing a phone line in-house or being interrupted by calls during the workday.
• The company can make outbound calls on your behalf to confirm appointments or relay information.
• Bilingual support is provided in a combination of English and Spanish and no additional cost is charged.

Ruby Receptionist Services

Ruby Receptionist provides services via chat or live call receptionist services and also has their own mobile app which aids in providing these services.

• Receptionist services comprise of the following steps.

1. 1. Ruby provides you with an option of forwarding all incoming calls to a team of receptionists or can set preferences too and in case of not picking up the call after two to three-ring the call will directly be rerouted to the Ruby team of receptionists.
   2. The receptionist takes the role of business representative and creates another experience that is worth calling back for, from personalized company greetings to custom call-handling instructions.
   3. Ruby accepts detailed messages, gathers new customer information, provides voicemail, and much more.
   4. When a receptionist completes a call,  will notify you via email, text, or the Ruby App. With this, you can be in contact with the customers no matter where you are.

• Live chat services include the subsequent levels.

1. 1. First, visitors to your website initiate a chat. thereby connected to the live chat specialist, here Ruby works as an extension of your team by their virtual assistants, so your customers won’t notice the difference.
   2.  The conversation takes place and Ruby’s live Chat Specialists are experts at having genuine, unscripted conversations which is the foundation for a long-term commitment.
   3. Nextly direct chat visitors to the next steps, such as answering FAQs and transferring calls to your sales team. All while saving you time and keeping you from being distracted.

• Ruby works for Industries such as

1. 1. Legal
   2. Financial
   3. Healthcare
   4. real estate
   5. Home services
   6. Small business
   7. education

Ruby Receptionist Plans And Pricing

Ruby provides pricing under three categories as

• Reception plans – Call Ruby for a virtual receptionist
• Chat plans –  Chat Ruby for virtual chat support
• Bundled plans – Bundled chat Ruby combination of both chat and call

Reception Plans

Chat Plans

Bundled plans

Other Options

You have a partner in acquiring and retaining customers when you work with Ruby. Furthermore, they are confident enough that you will enjoy their service and offers a 21-day money-back guarantee for all the services that they avail of. Ruby serves as the best in handling calls and chats for your businesses and the other options could be Connectcentre and Theteamshub.