Smith.ai Review

Smith.ai  provides worldwide receptionist services 24 hours a day and 7 days a week, which helps to answer your business calls, chats, texts, and social messages in a professional manner. It’s a unified solution to respond to and act on all leads and serve every possible industry.

They provide services through AI automated software that best suits for today’s trend and match the needs of customers easily thereby reducing the work time and increase the efficiency. The consumers interact with live chat software, it learns from them, does fine-tuning, and converts more leads to clients.

About Smith.ai

Smith.ai was developed to assist company owners in their endeavors. Virtual receptionists based in North America capture and qualify leads, book new clients and improve connections with existing clients 24 hours a day, 7 days a week. The first month’s fee is only $210.

The company was launched in 2015, with headquarters in Los Altos, California, and its team spread across the United States. Aaron Lee and Justin Maxwell created the company. Aaron was the former CTO of The Home Depot and one of Google Video’s founding engineers, where he oversaw YouTube monetization.

Justin was the main designer for Google’s Android Auto and has worked on projects for Apple, Mint, Sony, and a variety of other firms. They founded Smith because they are passionate about assisting small and fledgling enterprises.

Smith.ai provides you with online courses with the expert’s guidelines for excelling in law firms, marketing, lead management, and business operations. The best part is that it’s completely free with aim of broadening your knowledge and improve your abilities.

It is suitable for industries of every size like solo business, small business, mid-market, Enterprise, Franchise, agency, and consultant. And has all the integrations you need to improve, speed up, and strengthen your business communications in the field such as automation, billing, CRM, scheduling, websites, phone systems and works well with chat and support systems too.

How to Hire a Virtual Assistant from Smith.ai

Step 1 –  Book a free consultation call and which makes to know the calls they handle by chat support or by a virtual receptionist.

Step 2 –  Select the best appropriate service that they avail of which suits best to your business.

Step 3 – Hand over the calls to Smith.ai, and the result would be more satisfactory than what you wished.

Why Smith.ai

• Smith has been rewarded as top answering service by clutch and rated 4.8 for 5 in client review by Trustpilot and being a 5-star testimonial since 2015 by capterra.
• smith.ai is known for providing exceptional virtual receptionist and intake services over the phone 24 hours a day, 7 days a week.
• The live chat agents can schedule customer appointments, accept payments, and, most importantly, get a human on the phone.
• While other live chat systems rely on scripts, their AI learns and refines what works best, assisting live chat workers in working more quickly and accurately or acting as autonomous AI software.
• Artificial intelligence (AI) is used to power automatic answers, real-time English-Spanish translation, and other features.
• Email transcripts of live chats in real-time and can keep track of your contacts and chat chats in your CRM.
• Every call is answered with a smile in a polite, accurate, and helpful manner by the virtual receptionist. Leads and clients are handled appropriately, by the company’s specific demands and objectives.
• Clients who are interested in working with you have queries that they want to be answered on your website. Answers are provided by live chat agents. We engage, screen, and schedule new leads to advance new business.
• Smith.ai provides integration with many tools and software that we use in our day to day life and few well-known integrations from their pool of ones includes calendly, Godaddy, google sites and google analytics, google voice, hub spot, Microsoft teams, Mitel, salesforce, Shopify, Slack, Verizon, WordPress, Wix, Zapier.
• Based on client feedback and demands, they construct and develop technology in-house. This means that, unlike other services without their own engineering teams, they can help you when you need it.

Smith.ai  Features and Services

For phone conversations, Virtual Receptionist solutions are available, as well as Chat solutions for the web, SMS, and Facebook.

Smith.ai provides live services 24/7 and the two major services that they provide are :

• Virtual Receptionist services
• Webchat and messaging services

In addition to this, they also provide certain services which come under the major ones

• Appointment booking
• CRM integration
• Free spam blocking
• Outbound calls Backs
• Bilingual answering
• Warm phone transfers
• After-hours answering
• Overflow answering
• SMS text answering
• Payment collection
• Facebook messages
• Sales development
• Temporary receptionist
• Lead screening/Intake

With the above services and a lot more they cover industries of all types as Smith.ai helps you professionally answer your business calls, chats, texts, and social messages. The industries that they have served are:

• Marketing and design
• Legal and law firms
• IT and managed services
• Software and Saas
• Automative and Pet services
• Finance and accounting
• Education and enrichment
• Medical and wellness
• Construction and design
• Lifestyle and Events
• Ecommerce and Retail
• Media and entertainment
• Landscape and garden
• Media and entertainment
• Hiring and staffing

Apart from this they also provide you with partner programs with Resellers, Wholesales, referral affiliates, and a list of  Integrations that suits Smith.ai.

Smith.ai Plans And Pricing

The pricing plans fall under 4 major categories starting and vary as per the chat counts as Free, starter, basic, and pro. And similarly for Virtual receptionists the price increases as per the call rate accordingly as a starter, basic, pro and custom.  They also provide a 14-day free trial.

Chat Pricing

Virtual Receptionist pricing

Other Options

Smith.ai turns to be the best option for live call answering and chat support with all their trained staffs and doing many such programs holds a special place in the market with good client satisfactoriness. It has proved that neither the virtual assistance of India nor the Philipines can give this much impact on the industry.

And also provides many affiliate programs and partners and the clients are very much valued by making significant growth. The other best options for Virtual assistance include Serveteam and theteamshub.